Refund Policy
This refund policy defines refund eligibility for OceanBox data key products according to payment completion, key issuance, and key usage status.
1. Refund Before Key Issuance
If a key is not issued after payment completion due to a system error or similar issue, a refund is available.
2. Refund After Issuance but Before Use
If a key has been issued but has not been registered in OceanBox, a refund may be available after customer support verification.
3. Refund Restriction After Use
Once the issued key has been registered in OceanBox and data usage has started, refunds may be restricted due to the nature of digital products.
4. Duplicate Payments and Payment Errors
Duplicate payments, payment errors, or incorrect charges caused by system issues will be reviewed and refunded where applicable.
5. Refund Request and Processing
Refund requests may be submitted to acc@arionit.com or +82-2-6309-6800, and will be processed after customer support verification.
6. Notes
Refund processing may be delayed if the fleet code or contact information was entered incorrectly or if key usage status needs to be verified.